SVP, OPERATIONS
Jess is a seasoned operations leader who has spent her career in the beauty and wellness space, formerly the Director of Operations for OneSpaWorld’s Maritime division. During her 20-year career there, Michalak oversaw brand and business development, sales strategies, consumer experiences, marketing campaigns and training programs to support talent growth and operational success. Her responsibilities also included leading a 900-member team of staff assigned to the cruise ship spas. Earlier, she was Manager of Operations; Manager of Operations South Pacific; and Sales & Revenue Supervisor. She studied at Wellington Polytechnic in New Zealand, now part of Massey University.
After leaving OneSpaWorld, Jess most recently was an Executive Consultant focusing on clients and brands in the wellness sector before moving to Arch Amenities Group.